Case management (CM) is a specialty practice within the health and human services profession.
Everyone directly or indirectly involved in healthcare benefits with healthcare professionals and especially case managers appropriately manage, efficiently provide, and effectively execute a client's care.
The primary function of case managers is to advocate for clients or be a support system for clients. Case management involves a great deal of understanding of the importance of achieving quality outcomes for clients and the commitment to the appropriate use of resources and empowerment of clients in a manner that is supportive and objective.
The goals of case management are first and foremost focused on improving a client's clinical, functional, emotional, and psychosocial status.
All stakeholders benefit when clients reach their optimum level of wellness, self-care management, and their functional capability. CM services are optimized when offered in a climate that allows direct, open, and honest communication and collaboration among the case manager, the client and/or support system, and all other service delivery professionals.